PILLAR: PROCESS MANAGEMENT

The following six criteria describe how the Organization efficiently and systematically manages Sustainable Development and Corporate Responsibility. This ranges from questions such as who is responsible and whether there are rules and processes that guide the work to whether key data exist which make any progress and developments visible. The Organization answers if there are incentives – material or non-material ones– that motivate the executives and employees to steadfastly pursue sustainable development and corporate responsibility targets, if the Organization also attends to the opinion of groups outside its activity who have identifiable interests in its development and if it is taking into consideration the demands of sustainable development and corporate responsibility when it improves products or services.